- Contact the hotel directly or reach out to the booking platform where you made the reservation
- Provide the new guest's full name and contact details
- Arrange payment with the new guest for any prepaid amounts
Can I transfer my booking to someone else?
- Marriott and Hilton typically allow name changes on standard bookings by contacting the hotel directly
- IHG and Hyatt also accommodate name transfers, though policies may vary by property and rate type
- Always confirm the specific policy with the hotel before assuming a transfer is possible
Can I get a refund for my prepaid booking?
What should I do to transfer my booking?
Direct hotel bookings vs. third-party platforms
- Contact the hotel directly via phone or email
- Changes are typically processed immediately
- Hotels have more flexibility to accommodate requests
- No intermediary fees for modifications
- You must contact the platform, not the hotel directly
- The platform acts as the intermediary and must approve changes
- Some OTAs have stricter policies on name changes, especially for non-refundable rates
- Processing may take 24–48 hours
- The platform may charge a modification fee
What should the new guest need to know about?
Frequently asked questions
- Most hotels do not charge a fee for name changes on standard reservations. However, some properties or third-party platforms may charge a modification fee.
- Non-refundable bookings may have restrictions on name changes. Contact the hotel or booking platform directly to confirm whether a transfer is permitted for your specific rate type.
- Request the name change as soon as possible. While many hotels can accommodate same-day changes, allowing at least 24–48 hours ensures the new guest's name appears correctly at check-in.
- Typically, you'll need the original booking confirmation number and the new guest's full legal name. Some hotels may request additional contact information for the new guest.