Last updated: May 2026
Key takeaways: 7 criteria for choosing a travel booking tool
- Company travel needs – Match the platform to your trip types (meetings, events, relocations).
- User experience and customer support – Prioritize intuitive design and responsive, multilingual support.
- Duty of care – Ensure traveler safety with emergency access and real-time tracking.
- Inventory – Confirm broad options for flights, hotels, car rentals, and rail.
- Sustainability – Look for carbon offsetting and emissions reporting features.
- Data-driven insights – Use analytics dashboards to track spend and identify savings.
- Policy compliance – Automate approvals and embed travel policies directly in the platform.
Business travel is a huge industry. Global business travel spend reached 1.12 trillion U.S. dollars in 2023 and is projected to grow further, according to Statista, 2024. But what is this money being spent on?
When you think of business travel cost centers, you might imagine booking air travel, hotels, restaurants, and event venues. However, this is just the tip of the iceberg—there may also be significant management costs involved in travel planning.
With inflation pushing up the cost of travel, finance managers and travel managers are increasingly looking for ways to realize cost savings.
To maintain financial control, businesses must identify the various costs and corporate expense risks associated with their travel programs.
Many companies are choosing to invest in automation solutions to modernize their business travel programs. An effective software tool can streamline the travel planning process, saving time and money.
And this is where travel procurement comes into play:
What is business travel procurement?
Business travel procurement is the process of sourcing, evaluating, and purchasing travel-related goods and services for a company, including flights, hotels, ground transportation, and travel management software. It ensures organizations get the best value while meeting compliance and duty of care requirements.
"Procurement" means sourcing and obtaining goods and services for a business. In short, it means purchasing something a company needs—from raw materials to office supplies, hardware, or software.
The procurement process involves:
Understanding your company's requirements
Understanding legal or regulatory requirements
Planning the purchase
Researching different providers
Selecting an option
Managing budgeting and payment
Different stakeholders may be responsible for business travel procurement services. Some companies have a dedicated procurement manager. In other companies, the responsibility may fall to a travel manager, admin, finance manager, HR manager, or a combination of these.
How can procurement specialists choose the best travel booking tools for their company?
Travel procurement may involve booking business trips and making travel arrangements directly, but it could also involve choosing a travel management company (TMC)—a specialized agency that handles corporate travel bookings, policy management, and traveler support on behalf of a business—or a software tool.
Travel booking tools simplify the business travel planning process significantly. They can help you save money through exclusive corporate travel discounts and flexible booking options. They can also help you enforce and administer travel policies, organize bookings and expense reports all in one place, and offer data-driven insights to optimize travel spend.
When procuring a travel booking tool for your organization, be sure to consider these seven criteria:
1. Company travel needs
How often do company team members travel on business? And what types of trips are these—meetings, conferences, offsites, or relocations, for example?
Depending on your company's needs, you may require different types of travel planning solutions. For example, if your company runs a lot of events or offsites, you will benefit from a solution like Perk Events. Using the platform, you can make bookings, manage attendees, share itineraries, and communicate changes, all in one place.
If your travelers often need to change or cancel their plans, look for a solution like Perk's FlexiTravel program. Pay a small fee on each trip, and you can make every trip refundable. Travelers can cancel at any time up until two hours before travel, and get 80% or more of the trip cost back.
And if you often have guests joining your employees on business trips (like family members, spouses, clients, or partners), be sure your platform offers a guest profile option. This way, admins can manage travel for those external individuals, or they can be given limited access to the platform without seeing sensitive company information.
2. User experience and customer support
When sourcing a travel management platform or online booking tool, choose an option that offers a modern user interface that travelers will be comfortable with. This will encourage them to keep using the platform, while improving the traveler experience.
Along the same lines, you'll want to make sure the platform's customer support team meets high standards. They should be able to offer customer support in the languages you need for all travelers, and should have high standards for customer care.
With Perk, you can receive 24/7 in-app customer support from real humans (not bots), with a target 15-second response time.
3. Duty of care
Fast, effective customer support is also essential to meet your duty of care and risk management obligations. Travelers should be able to easily reach someone in case of an emergency. They should also have access to essential travel information and risk notifications during the journey.
In addition, you should be able to track where they are, so you can act quickly if they need help and ensure traveler safety.
4. Inventory
Your provider should offer a sufficient inventory with many options for flights, car rentals, and accommodation. They should also offer pricing that fits your needs and budget when booking travel.
Make sure your booking tool's inventory includes the options that are most important to your company—like train tickets if your travel program includes a lot of domestic trips, or airfares if you often book international travel.
Make sure your booking tool’s inventory includes the options that are most important to your company—like train tickets if your travel program includes a lot of domestic trips, or airfares if you often book international travel.
5. Sustainability
If your company is working towards corporate sustainability goals, your business travel software should help you achieve them. Some booking tools offer carbon offsetting and reporting right within the platform (Perk does this with the Green Trip program.) This way, you can make sure your organization is traveling sustainably and meeting your emissions reduction targets.
6. Data-driven insights
Try to find a tool that offers an analytics dashboard, so you can understand how, when, and where people are traveling. With access to data on travel patterns, you'll be able to:
Find and reduce inefficiencies
Identify opportunities for cost savings
Make the travel expense management and bookkeeping process easier
Visualize trends and present them to stakeholders
7. Policy compliance
Finally, it's helpful to choose a travel service that will automate travel policy compliance. By automating approvals and adding your travel policies directly to the platform, you can ensure compliance, while still giving travelers the freedom to choose their preferred booking options.
If you're responsible for business travel procurement and want to try out Perk, book a free demo for more information and to see the software in action.
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Start saving money on business travel for your company today!
Frequently asked questions
- A travel procurement manager is responsible for sourcing, evaluating, and purchasing travel-related services for their organization. This includes negotiating contracts with airlines, hotels, and travel management companies, as well as selecting and implementing travel booking software that meets company needs.
- Companies should prioritize platforms that offer comprehensive inventory, intuitive user experience, 24/7 customer support, duty of care features, sustainability tools, data analytics, and automated policy compliance. The right platform should also integrate with existing expense and finance systems.
- Businesses can reduce travel procurement costs by consolidating bookings through a single platform to access volume discounts, using flexible booking options to minimize cancellation fees, leveraging data analytics to identify spending patterns, and automating policy compliance to prevent out-of-policy bookings.
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