Jenzabar

Jenzabar Student
online adoption 96%
travel savings 15%
Industry
Educational Software
Employees
500+
Headquarters
Boston, MA

Perk AmTrav helps Jenzabar team members travel smarter and faster, so they can focus on what really matters - student success

Matching Jenzabar's best-in-class software solutions with an improved travel tool

It’s not hyperbole to say that Jenzabar is blazing trails in the education space. With software solutions designed to help institutions of higher learning improve student success, drive performance, and meet their students' needs, Jenzabar has developed an impeccable reputation. Their impressive client roster includes more than 1400 campuses.  Jenzabar’s solutions help institutions tailor educational experiences to individual student needs, which aligns with the company’s mission statement that everyone has unique potential. Their student information systems (SIS) enable personalized academic advising, helping students understand their strengths and align their studies with their life goals. Additionally, by automating tasks like financial aid processing, centralizing student data to improve retention, and enhancing alumni relations and fundraising, Jenzabar streamlines administrative processes, freeing up staff time to engage more meaningfully with students and alumni.
"One goal we had as part of an initiative to upgrade internal systems was improving the travel program to make things less manual and more automated - so we could work smarter, not harder." Alyssa Halbeisen, Accounting Specialist

Jenzabar brings best-in-class, end-to-end software solutions to the modern university campus.

The challenge of managing travel for higher education

As Accounting Specialist for Jenzabar, Alyssa Halbeisen manages all of the company’s travel expenses. Jenzabar’s commitment to best-in-class support and training keeps Alyssa quite busy with so many travelers on the road. “Team members spend a lot of time on site for onboarding and training, and we also visit our clients frequently. Travel is a critical component of what we do.”Jenzabar Sales, Account Support, and Project Managers travel to customers to provide extensive support and training for its software, ensuring that institutions can maximize the benefits of their tools. This hands-on, in-person support helps staff and faculty members grow in their roles and better serve students.
“Team members spend a lot of time on site for onboarding and training, and we also visit our clients frequently. Travel is a critical component of what we do." Alyssa Halbeisen, Accounting Specialist

Upgrading to Perk AmTrav makes travel easier

Alyssa cites the travel program switchover to Perk AmTrav as being one of her favorite times with Jenzabar. Improving the travel program was “one of several projects to upgrade the internal systems that our team uses, making things less manual and more automated so we could work smarter, not harder." Alyssa was thrilled to play a key role in advancing the company towards the goal.  “It was my first big project, and I worked closely with Greg Ross (an Account Manager with Perk AmTrav) on what needed to be done.”Alyssa explains that their previous online booking tool wasn’t user friendly. "A lot of employees didn’t realize how much work they were doing until they saw how much easier Perk AmTrav made booking travel.”Jenzabar was looking to Perk AmTrav to help modernize and streamline the travel booking process. Alyssa says the increased automation eliminated a lot of manual tasks for Jenzabar, including data reporting which had previously been underwhelming. “Before, getting the smallest report run was difficult, but now I am easily able to run reports on my own – it’s great to feel empowered and know that I can help my travelers and fix their problems myself!”
"A lot of employees didn't realize how much work they were doing until they saw how much easier Perk AmTrav made booking travel." Alyssa Halbeisen, Accounting Specialist

Seamless integration and support

When asked what specifically Perk AmTrav did to help make the transition smooth, Alyssa highlights straightforward onboarding. She points to the support she’s been able to quickly cultivate with as being key. In particular, her working relationship with Greg was a game-changer. “Greg is an absolute blessing. He’s always there for any questions I have, willing to hop on a quick call to help.” Greg even  “checks in periodically. Starting with the transition and continuing up until today, Greg helps me feel confident in what I’m doing and knowing that if I’m not sure about something it’s always okay to go to him and get help.” And when travelers do need to reach out, they’ve got options. Phone, support, email, and now chat. Alyssa directs team members to the channel of their choice - but sees a lot of people prefer chat. “I believe a majority of our employees use that feature, it’s just so convenient to make changes with a Perk AmTrav Travel Advisor in the chat.” Another area that’s seen improved efficiencies is unused tickets. Before, Alyssa and Jenzabar had no automatic unused ticket tracking, and she had to manually track unused tickets. “The account was just really ugly before. A majority of our reporting problems existed because of double reporting tickets, or not realizing that we had used a credit instead of a credit card, so everything was out of balance most of the time.” Now, the process is simple: “I can run a report and see which unused tickets are available and when they need to be used. That lets me stay on top of people to use these credits before they expire, and that’s simplified the way we stay on top of expenses.’”
"A majority of our employees use chat; it's just so convenient to make changes with a Perk AmTrav Travel Advisor in the chat." Alyssa Halbeisen, Accounting Specialist

When peace of mind becomes second nature

Alyssa points to a specific time when she realized things were going to be so much better for her team. “It has to be the customer service interactions with the Travel Advisors; they’re always energetic and beyond helpful. I’ve never left an interaction without my problem solved.” This positive energy started at the transition, back when Alyssa was setting up user accounts. “I just knew right away that things were going to be easier. I didn’t feel dread at having to speak to customer service. There’s just no hesitation for our team to reach out because of how helpful and solutions-oriented the customer care staff are.” 
"I just knew right away that things were going to be easier. I didn't feel dread at having to speak to customer care." Alyssa Halbeisen, Accounting Specialist

With Perk AmTrav, Alyssa has more freedom to enjoy her life

Alyssa has a lifelong love of learning and considers the opportunities for cross-training one of her favorite parts of her job at Jenzabar. When she’s not managing travel, Alyssa likes to spend time with her family of five making memories - and that involves a lot of football. She also enjoys the outdoors and refurbishing antiques. And with the help of Perk AmTrav, Alyssa now connects the Jenzabar team of travelers to their clients with ease, saving her time so she can focus on other critical tasks at work - and be able to relax at home. 
"There's just no hesitation for our team to reach out to AmTrav because of how helpful and solutions-oriented the AmTrav customer service staff are." Alyssa Halbeisen, Accounting Specialist

What Perk AmTrav provided

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