Perk vs Navan (TripActions)
Looking for a new corporate travel management solution to meet your business needs? You’re in the right place, with the right people. Whether it’s through AI-powered tools that make every trip effortless, or 7 star customer support when you want to speak with a real human- we make sure you're supported every step of the way.Navan (formerly TripActions, now publicly listed on the NASDAQ) is one of the most-considered alternatives. Here's how the two compare in 2026.
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Last verified and refreshed: May 1st, 2026
Perk
Perk is the top-rated, all-in-one travel solution for businesses. We provide business travelers with access to an extensive travel inventory—with 24/7 support and comprehensive risk management for any unexpected turbulence along the way.
Main highlighted features
Main highlighted features
- A huge global inventory
- Negotiated rates and partnerships
- Specialized group bookings team
- 24/7 customer support at no extra cost
Navan
Navan is a business travel management tool used by corporates to find competitive rates, ensure travel policy adherence, and control company spending with automated reconciliation solutions. It’s a US-based organization that provides travel solutions to enterprise companies.
Main highlighted features
Main highlighted features
- Employee reward program
- Easy to use interface
- AI-powered software
- Comprehensive mobile app
Navan
Navan is a business travel management tool used by corporates to find competitive rates, ensure travel policy adherence, and control company spending with automated reconciliation solutions. It’s a US-based organization that provides travel solutions to enterprise companies.
Main highlighted features
Main highlighted features
- Employee reward program
- Easy to use interface
- AI-powered software
- Comprehensive mobile app
Perk
Perk is the top-rated, all-in-one travel solution for businesses. We provide business travelers with access to an extensive travel inventory—with 24/7 support and comprehensive risk management for any unexpected turbulence along the way.
Main highlighted features
Main highlighted features
- A huge global inventory
- Negotiated rates and partnerships
- Specialized group bookings team
- 24/7 customer support at no extra cost
Navan
Navan is a business travel management tool used by corporates to find competitive rates, ensure travel policy adherence, and control company spending with automated reconciliation solutions. It’s a US-based organization that provides travel solutions to enterprise companies.
Main highlighted features
Main highlighted features
- Employee reward program
- Easy to use interface
- AI-powered software
- Comprehensive mobile app
Perk
Perk is the top-rated, all-in-one travel solution for businesses. We provide business travelers with access to an extensive travel inventory—with 24/7 support and comprehensive risk management for any unexpected turbulence along the way.
Main highlighted features
Main highlighted features
- A huge global inventory
- Negotiated rates and partnerships
- Specialized group bookings team
- 24/7 customer support at no extra cost
3 Main reasons why customers have chosen Perk in the last year
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No hidden fees
Perk offers 100% transparency on what you’re paying for, and when you pay for it. That means no hidden costs for customer care or implementation, and only paying when you travel. :format(webp)){kind=icon}
Several major expense integrations
Perk integrates with a wide range of leading expense management solutions, giving you the flexibility to choose an expense partner that fits your organization best. Navan offers a single built-in solution (their own) and they’ll charge you extra to use it. :format(webp)){kind=icon}
Industry-leading travel inventory
Perk’s world-class travel inventory finds you amazing deals on the market—from low-cost carriers to Airbnbs. Plus, Perk offers thousands of negotiated rates on hotels. Plus, our train inventory is unrivalled in comparison to Navan. Perk Comparison Table
Perk
Navan
Overall Fit
86%
74%
Online Booking
4.7
4.0
Expense Tracking
4.6
4.0
Booking Management
4.7
3.8
Mobile Access
4.7
4.1
Approval Workflow
4.8
3.5
Value-for-Money
4.5
4.2
Functionality
4.6
4.4
Ease of Use
4.7
4.5
Customer Service
4.6
4.4
Rated: High Performer
Navan
Overall Fit
74%
Online Booking
4.0
Expense Tracking
4.0
Booking Management
3.8
Mobile Access
4.1
Approval Workflow
3.5
Value-for-Money
4.2
Functionality
4.4
Ease of Use
4.5
Customer Service
4.4
Perk
Overall Fit
86%
Online Booking
4.7
Expense Tracking
4.6
Booking Management
4.7
Mobile Access
4.7
Approval Workflow
4.8
Value-for-Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Service
4.6
Rated: High Performer
Navan
Overall Fit
74%
Online Booking
4.0
Expense Tracking
4.0
Booking Management
3.8
Mobile Access
4.1
Approval Workflow
3.5
Value-for-Money
4.2
Functionality
4.4
Ease of Use
4.5
Customer Service
4.4
Perk
Overall Fit
86%
Online Booking
4.7
Expense Tracking
4.6
Booking Management
4.7
Mobile Access
4.7
Approval Workflow
4.8
Value-for-Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Service
4.6
Rated: High Performer
Taken from the Capterra Comparison Table, May 2026
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Why choose Perk over Navan for global travel?
Perk’s inventory is tough to come by anywhere else – you’ve got access to a huge selection of transport and accommodation options. Inventory coverage includes Airbnb, Expedia, Trainline and more, enabling simple and secure booking. Perk can also store your data preferences and loyalty points to be used whenever you need them. One user was delighted that you can also filter hotels by loyalty programs too.Navan doesn’t quite match up. Despite a sizable inventory, some customers “ often find better rates and more options for flights and hotels through Google . ” This is due to fewer low-cost carrier options on the platform—”Navan can be $100 more than what’s on Google Flights .” Perk treats rail as a first-class booking option - search and book trains alongside flights and hotels in a single flow, with rail-specific policy controls and VAT-ready consolidated invoicing for European travel. Navan added direct rail content from ÖBB in early 2025, but rail still sits as a secondary booking surface in their flow.Perk’s bigger inventory means more options and some of the best rates on the market. External research found that, when it comes to accommodation in the UK, US, Germany, Spain & France, Perk is cheaper than Navan 58% of the time.
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Is Perk's customer support better than Navan's?
Navan and Perk have made opposite bets on customer support. Navan's Ava AI agent handles roughly 54% of customer interactions automatically (per Navan's Q4 2025 reporting). Perk has invested in human agents: 60-second target response time, no extra charge, CSAT in the 90s vs Navan's 50s. The right model depends on what you're optimising for - AI deflection cuts cost-to-serve, human support reduces traveler escalation when things go wrong. Perk’s real-time customer support team operates at a target 60-second response time —meaning you’re only ever a couple of clicks away from help in times of crisis. Described as “straight A” by its users, the Perk support team goes above and beyond to ensure your employees are safe and up-to-date.
Navan users report that “support is awful” and “ agents are completely incompetent” .Having access to the right support is incredibly important in business travel, as confirmed by one previous Navan customer who said “their horrible support will make you regret your decision “.
Navan are a US-based company with US-based customer support— one user said “they’re not very knowledgeable of the European market.” Not ideal for global businesses looking for a global corporate travel management solution.
Navan users report that “support is awful” and “ agents are completely incompetent” .Having access to the right support is incredibly important in business travel, as confirmed by one previous Navan customer who said “their horrible support will make you regret your decision “.
Navan are a US-based company with US-based customer support— one user said “they’re not very knowledgeable of the European market.” Not ideal for global businesses looking for a global corporate travel management solution.
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How does Perk's pricing compare to Navan's?
Perk has an extensive worldwide inventory across flights, accommodation, car rentals, and rail fares—and that includes low-cost carriers so you can be sure we’re always striving to get the best deal possible. You can even book Airbnbs through Perk’s online booking tool.Plus, Perk’s premium users can benefit from a wide variety of negotiated rates. Users love the “ huge, off-the-charts inventory ” which can be “ cheaper than many other booking platforms” .Navan—whilst offering a large inventory—just doesn’t stack up when it comes to the flights, accommodations, and other fares needed for successful business travel. User reviews even report that “ sometimes rates are higher than booking directly ”, with some options not appearing altogether .
Why Perk
Instant travel platform set-up
95% average travel policy compliance
1 minute customer care response time
80%* minimum refund on trips canceled with FlexiTravel
Instant travel platform set-up
95% average travel policy compliance
1 minute customer care response time
80%* minimum refund on trips canceled with FlexiTravel
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Perk offers total transparency with fees
Perk uses simple and easy to understand pricing – no hidden fees at any point. That means you can be absolutely sure of what you’re paying with Perk. Plus, you only pay when you travel—no surprises.The same cannot be said for Navan—whose fees can end up being “ up to 20% of the flight cost .” Navan charges a monthly fee per user regardless if that user travels—you’re paying no matter what. “Hidden fees and hassle” are not what you want from your travel management software’s pricing plan. Hidden costs make it impossible for your finance team to forecast accurately.Some customers are also unhappy with how Navan’s fees show up as separate charges on credit card statements , making business travel accounting and expense reports a nightmare.
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What's the difference between FlexiPerk and Navan Shield?
Perk knows that things don’t always go to plan—and we don’t charge you for it. There are no fees for amending a travel booking regardless of your plan, and adding FlexiTravel adds an extra layer of flexibility.FlexiTravel allows business travelers to cancel a booking up to two hours before the trip and receive 80% of the total fare back. No hassle or hidden fees, just your money back—there really is “ nothing to complain about” when it comes to Perk’s fee-free flexibility.Both Perk and Navan offer cancel-for-any-reason flexibility - but the mechanics differ. Navan Shield is structured as an insurance add-on bundled into higher tiers, so cost varies by trip and contract. FlexiTravel is a flat fee on every booking, so finance teams know what flexibility costs upfront. The window matters too: FlexiTravel extends to two hours before departure; Navan's free-void window closes 24 hours after booking.
Try business travel with Perk
From an industry-leading travel inventory to seven-star customer support—Perk is a comprehensive and trustworthy travel management platform for businesses of all sizes. Whether you’re booking a round trip from London to New York or a 3-night stay in Barcelona—Perk is here for you every step of the way.
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Looking for more features?
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Travel & expense reports
Dive into the data and constantly optimize your travel spend with Perk’s built-in customizable expense reports. :format(webp)){kind=icon}
Integrate with expense management tools
Already using an expense management tool? Perk integrates with many popular tools like Bill, Expensify, Ramp and more. :format(webp)){kind=icon}
Carbon offsetting
Offset your business carbon travel emissions with Green Trip. This Perk solution adds an average 0.9% extra to any trip booked and contributes the donation to a carbon offset project on your business’s behalf. VIP Experience
Give your business travelers the executive experience they deserve with a curated collection of hotels, complimentary wellness treats, free upgrades, and more. :format(webp))
Leading travel management company by user review platform G2
Make your business travel work like magic with the all-in-one platform that travelers and managers love. Let’s get you back on the road!
Travel at ease with an entire support team behind you
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Frequently Asked Questions
- Perk is a top-rated, all-in-one corporate travel management and expense platform focused on delivering a huge global inventory, transparent pricing, and 24/7 free customer support. Navan is a US-based travel management tool that also includes built-in expense management and corporate cards, but charges extra for support and locks users into its own expense solution.
- Perk offers a broader, more global inventory that includes low-cost carriers, Airbnb, Expedia, Trainline, and thousands of negotiated hotel rates. Research found that Perk is cheaper than Navan 58% of the time for accommodation across the UK, US, Germany, Spain, and France.
- No, Perk includes 24/7 customer support at no extra cost, with a target response time of 15 seconds. Navan charges between $16 and $25 for support access.
- Yes, Perk is built to support global travel needs with worldwide inventory coverage and multilingual support. Navan is US-based with US-based support, and some users have noted it is not well-suited to the European market. Perk has global support and US-based support making it the ideal choice.
- Perk uses transparent, pay-when-you-travel pricing with no hidden fees. Navan charges a monthly fee per user regardless of whether that user travels, and some users report fees reaching up to 20% of the flight cost.
- Yes, Perk integrates with a wide range of leading expense management solutions, including Bill, Expensify and Ramp. Navan only offers its own built-in expense solution and charges extra if you want to use a different one.
- Yes, Perk does not charge fees for amending bookings on any plan. The optional FlexiTravel add-on also lets travelers cancel up to two hours before departure and receive a minimum 80% refund.
- Perk offers an unrivalled rail inventory compared to Navan, which only allows rail bookings through Eurostar.
- Yes, Perk does not charge fees for amending bookings on any plan. The optional FlexiTravel add-on also lets travelers cancel up to two hours before departure and receive a minimum 80% refund.