Updated: September 2026
Key takeaways
- The shadow work involved in managing travel spend actively contributes to workplace stress
- Centralizing travel spend under a unified platform can help to reclaim dozens of hours of manual data input
- Real-time syncing gives travel managers and finance teams instant spend visibility
Work travel is an essential business driver, but for travel managers, the process of juggling the expenses that come with it can be a source of stress. Working across multiple booking platforms, spreadsheets, card statements, paper receipts, and invoices can soon turn into an administrative nightmare.
This extra work costs US businesses an estimated $564 billion a year in lost productivity. Not only does it damage cash flow, but the reliance on manual processes increases exposure to compliance risks.
The good news is that there are some strategies you can embed into your existing process to help relieve some pressure.
The challenge of managing travel expenses
Travel expense management can become a source of operational stress if the process is inefficient. And when companies want to scale up, what was previously a simple accounting workflow can soon become unfit for purpose. The consequences can be costly if you can’t maintain accurate visibility of your outgoings.
Several factors make processing travel spend and expenses more stressful:
Fragmented software systems
If software, like booking platforms and expense tracking tools, doesn’t integrate, it means a travel manager has to manually input data in several places. This introduces a significant margin for human error and becomes a frustrating administrative burden. In the US, workers spend around 113 minutes on time-consuming shadow work every time they file an expense claim.
Delayed expense reporting
If your expense reporting process relies on employees submitting paper receipts, this can create a severe lag in visibility for your finance team. Workers might hold on to physical receipts for weeks after a business trip, possibly losing some in the process. This means that expenses are submitted late, causing unexpected end-of-month surprises for the accounting department.
Expense leakage
Spend management processes that rely too heavily on manual input and paperwork are risky for several reasons:
Paper documents can easily go missing
Claims can be accidentally processed more than once, leading to costly duplicate claims
Subtle policy violations or out-of-policy bookings can be missed during manual reviews
The cost of inefficient travel expense management
All the issues noted above create a damaging routine of shadow work, time-consuming admin that demotivates your workforce and keeps them from their core work tasks. The impact of this shadow work must not be underestimated. In fact, The Cost of Shadow Work, a Forrester Consulting study sponsored by Perk, lays out the substantial costs to businesses:
Employees spend, on average, 7 hours every week completing shadow work tasks.
It takes an average of 11 minutes for someone to completely refocus on core strategic tasks after interacting with a single administrative distraction.
Around 45% of surveyed professionals state that shadow work has actively contributed to workplace burnout.
“Shadow work is more than an annoyance; it’s a systemic drain on company performance and employee wellbeing.”
Avi Meir, Co-Founder and CEO, Perk
What makes travel for work less stressful?
Managing unpredictable spend has a huge negative impact on your travel management team. So how can you shift the dial from reactive tracking to proactive control?
It’s all about using automated expense management platforms to your advantage and making automation work for your team. This includes business travelers too, who will no longer have to stress over lost receipts or worry about filling out expense forms when they return to the office.
By replacing disjointed manual workflows with AI-driven spend management solutions that integrate with your existing processes, managing expenses will soon be simple, consolidated, and stress-free.
Centralize your data feeds
“It was a lot of manual work. People booked flights and hotels separately, then turned to the finance team to sort it out. There was no visibility, no consistency, and no way to scale it.”
Sören Heise, VP of Financial Planning Europe at FableticsIf work travelers are booking their trips across a variety of travel websites, keeping travel within policy is going to be extra challenging. By bringing all flight, hotel, and transport choices into a business travel expense app like Perk, travel managers can rest assured that all bookings are tracked and within pre-defined rules, while still giving travelers the freedom to book their own trips. Perk’s user statistics show that, when travel policies are preset within the platform, policy compliance sits at an average of 95%.
It also reduces shadow work. Activewear brand Fabletics was allowing its employees to book their work travel individually, but by switching to Perk’s platform, the company reclaimed 60 hours every year on travel management alone.
Scenario
James used to spend several hours per month policing his colleagues' travel bookings, checking each individual website to make sure it was compliant with their company travel policy. During busy travel periods, out-of-policy choices sometimes slipped through the net. A last-minute trip to a conference meant that ten sales reps booked their travel across four different booking sites. One senior executive booked a $600-a-night boutique hotel room, above the company's $350 city spending cap.By centralizing all flight, hotel, and transport choices into Perk, James can now set an accommodation cap within the platform, which will flag policy breaches before they can be booked.Real-time transaction syncing
Choose a spend platform that tracks every transaction instantly, at the point of purchase. This reduces the need for manual data entry and gives the finance team complete spend visibility in real time. Chasing colleagues for receipts weeks after a trip because there is no immediate record of the transaction becomes a thing of the past. On average, it takes people 11 minutes to refocus on their primary work after completing one of these administrative tasks.
With Perk, once an expense is paid for, such as a flight or a business dinner, the transaction data is captured directly from the card feed. This data is then automatically mapped to the correct employee itinerary and booking.
Scenario
Sara used to spend the first week of every month chasing colleagues for missing receipts long after their trips ended, and consequently often felt completely in the dark about cash flow for that month.With Perk, she receives instant transaction data as soon as her colleague makes a purchase. This gives Sara visibility in real time and means she doesn’t have to spend hours chasing receipts.Automated data extraction
83% of employees struggle to reconcile work trip expenses. With Perk, the built-in AI integration reads uploaded receipts, instantly pulling out exact spend, dates, and vendor details without the need for human data entry. This transaction data integrates seamlessly with automated expense management solutions to map spending patterns and problem areas of non-compliance.
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Scenario
Chloe’s end-of-month routine used to feature manually rekeying vendor names, dates, and dollar amounts into spreadsheets, while buried under a ton of paperwork. It was slow work, and she was prone to making mistakes such as typos or missing duplicate claims.Since her company transitioned to using Perk, Chloe’s colleagues take quick snaps of their travel receipts on the go. The platform's built-in AI reads the image, pulling out exact spend, dates, and vendor details without any human data entry required. This maps out clear spending patterns and automatically highlights hidden problem areas of non-compliance.Mobile-first reporting
With Perk, expenses can be managed right from your phone, whether that’s a work traveler uploading receipts, a travel manager tracking individuals to check they’ve reached their destination safely, or the finance department having real-time visibility of travel budgets.
Scenario
Antonio previously managed emergency out-of-policy travel bookings via a mixture of emails and phone calls.But now, when a traveler needs an exceptional non-compliant booking due to a flight delay, the Perk app sends an approval notification straight to Antonio’s mobile. He reviews the context and approves it with a single tap.Integrate business travel management with existing corporate cards
Perk allows businesses to integrate travel and expense management with their own existing card programs, which means no more swapping between systems or end-of-month budget shocks. With features like Pass-Through Payments, your travelers can pay directly to collect their personal rewards and credit card points, while finance retains complete visibility and control over the travel budget.
Scenario
Maryam used to battle with the frequent travelers in her company, who had gotten into the habit of using their personal credit cards to pay for flights and stays because they didn't want to miss out on personal rewards and credit card points.By using Perk’s Pass-Through Payments feature, travelers use their personal cards to book a flight or hotel room, while trip data is sent directly to Maryam’s central dashboard.Eliminate stressful shadow work with Perk
Stop losing valuable team hours to stressful expense management shadow work. Use Perk to automate manual work, reduce risk, and bring your data together for audit-ready reporting from day one.
Take advantage of real-time receipt reconciliation tools and transparent transaction data to get a 360° view of your business's expenses, freeing up your team to focus on real work. Book a demo now to get started.
Written by
Content Marketing Manager, Perk

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