What is a travel management company (TMC)?

A TMC helps your business handle corporate travel: booking flights, hotels, and car rentals, enforcing travel policies, tracking spend, and supporting travelers on the road. Some are agent-led (like FCM Travel or CTM). Others are primarily software platforms where your team self-serves (like Navan or Perk). Many are a mix of both.

How are travel management companies different from regular online booking tools?

Standard booking tools let employees book travel. A TMC platform adds policy enforcement, consolidated invoicing, duty of care, spend reporting, and traveler support. It's the difference between a booking tool and a full travel management system.

What should I look for when comparing travel management companies?

Start with the basics: pricing transparency, ease of use, what's included in customer support, and how well it integrates with your existing tools. Then think about your specific needs. Do you need expense management? Strong EMEA coverage? Agent support for complex trips? The right answer depends on your travel program.

Do travel management companies charge extra for customer support?

Some do, some don't. Perk includes 24/7 support on all plans at no extra cost. Navan also includes support. SAP Concur and many traditional TMCs have tiered support models where premium access costs more. Always clarify before you sign.

What does 'duty of care' mean in corporate travel?

It's your company's legal and ethical responsibility to look after employees while they're traveling for work. In practice, that means knowing where your travelers are, being able to reach them quickly in an emergency, and keeping them informed about any risks or disruptions. Most TMCs offer duty of care tools—some are better than others.

What is a travel management company (TMC)?

A TMC helps your business handle corporate travel: booking flights, hotels, and car rentals, enforcing travel policies, tracking spend, and supporting travelers on the road. Some are agent-led (like FCM Travel or CTM). Others are primarily software platforms where your team self-serves (like Navan or Perk). Many are a mix of both.

How are travel management companies different from regular online booking tools?

Standard booking tools let employees book travel. A TMC platform adds policy enforcement, consolidated invoicing, duty of care, spend reporting, and traveler support. It's the difference between a booking tool and a full travel management system.

What should I look for when comparing travel management companies?

Start with the basics: pricing transparency, ease of use, what's included in customer support, and how well it integrates with your existing tools. Then think about your specific needs. Do you need expense management? Strong EMEA coverage? Agent support for complex trips? The right answer depends on your travel program.

Do travel management companies charge extra for customer support?

Some do, some don't. Perk includes 24/7 support on all plans at no extra cost. Navan also includes support. SAP Concur and many traditional TMCs have tiered support models where premium access costs more. Always clarify before you sign.

What does 'duty of care' mean in corporate travel?

It's your company's legal and ethical responsibility to look after employees while they're traveling for work. In practice, that means knowing where your travelers are, being able to reach them quickly in an emergency, and keeping them informed about any risks or disruptions. Most TMCs offer duty of care tools—some are better than others.

Best business travel management companies in 2026

07 Jan 2025 · 15 MIN READ

Last updated: May 2026Just under 20% of all travel is for work. That's about 1.3 million business travelers a day in the US alone, and those numbers are climbing. Managing that volume takes more than a spreadsheet and a few airline accounts. That's where travel management companies (TMCs) come in.A good TMC does the heavy lifting for you. They save your business time and money by finding the best deals for your traveling employees, so everyone can focus on the reason they're traveling in the first place.But not all TMCs are built the same. Some are full-service agencies with dedicated travel agents. Others are modern software platforms where your team books and manages everything themselves. And the best ones? They give you control, visibility, and support all in one place.Here's our breakdown of the leading business travel management companies, grouped by what they're actually best at, so you can find the right fit for your team.

Summary

Best all-in-one travel & expense platforms: Perk, Navan, TravelBankBest for large enterprises: SAP Concur, American Express GBT (incl. Egencia), BCD TravelBest traditional travel management agencies: CWT (now part of Amex GBT), FCM Travel, CTM TravelThe right fit comes down to your company size, your budget, and whether you want travel and expenses handled in one place or separately.

How we evaluated these companies

We looked at each company's publicly available information: G2 and Capterra review scores, their own product pages, and published pricing where available. All ratings are from G2 and Capterra as of May 2026. Where no review data exists on these platforms, this is noted and worth factoring in when you're making your decision.

Best all-in-one travel & expense platforms

These tools handle both travel booking and expense management in one place. They're modern, largely self-service, and built for teams that want to cut admin time without juggling separate systems.

Perk

Perk makes managing business travel a lot simpler for everyone in your organization. Offering an all-in-one platform to book travel, simple reporting tools so you can stay in control of spending, integrated travel policies for better compliance, plus 24/7 customer support whenever you need it.Key features:

FlexiTravel : Cancel any trip up to two hours before and get 80% of your money back, guaranteed
Green Trip : Offset your team's carbon footprint for a fraction of the trip cost
Perk Events : All-in-one group and event management built into the platform
Perk Cards : Platinum Visa debit cards with up to 1% cashback and no FX fees
AI in spend management : Smart receipt scanning, extraction, and automatic reconciliation
VAT recovery : VAT-ready invoices in the UK, Spain, and Germany
Medical and baggage insurance : Add trip insurance at the point of booking, via battleface
VIP Experience : Concierge service for executive travelers
Duty of care : Real-time traveler tracking, risk alerts, and emergency support
24/7 customer support : Target 1-minute response time, included on every plan at no extra charge

Pricing (as of May 2026):Three Travel plans for North America (USD):

Starter: Free ($0/month) + 5% per booking: global inventory, 1 travel policy, core reporting
Premium (most popular): $99/month + 3% per booking: 10 travel policies, SSO, HR integrations, advanced reporting, budget tracking for up to 5 budgets
Pro: $299/month + 3% per booking: unlimited policies, custom integrations, custom reporting, unlimited budgets

For Europe, Travel & Spend combined plans are priced per user per month:

Premium: From $11/user/month: 4 legal entities, standard expense workflow, Perk Card with 0.5% cashback, dedicated account manager
Pro: from $13/user/month: unlimited entities, custom workflows, all ERP connectors, OpenAPI, Perk Card with 1% cashback

Spend-only plans start at $13/user/month (Premium) and $15/user/month (Pro). No additional charges for customer care, account management, or implementation. Add-ons (FlexiTravel, Green Trip, Duty of Care, insurance) are available at extra cost.Review ratings (as of May 2026):

G2: 4.6/5 – based on 1,906 reviews
Capterra: 4.7/5 – based on 422 reviews

Good to know:Unlike some platforms, Perk lets you plug in your own expense management tool—you're not locked into a proprietary system. Expense features are more developed in Europe right now; North American customers can connect via integrations . Global inventory, though, works everywhere.

Navan (formerly TripActions)

Navan launched in 2015 and has grown into one of the most widely used T&E platforms on the market. If you want travel booking and expense management fully integrated, Navan is worth a serious look.Key features:

Self-service booking for flights, hotels, cars, and trains with real-time inventory
Automated expense management with receipt capture and reconciliation
Group travel management
Regional inventory and local language support
Customizable travel and spend policies with automated approvals
Travel program reporting and analytics
24/7 customer support

Pricing (as of May 2026):Full details at navan.com/pricing

Business Travel: Free. Navan earns commissions from travel suppliers, so you don't pay to book
Business Expense: Free for the first 5 monthly expensing users, then $15/user/month
Enterprise: Custom pricing for teams of 300+

Review ratings (as of May 2026):

G2: 4.7/5 – based on 9,075 reviews
Capterra: 4.6/5 – based on 210 reviews

Good to know:Navan's expense management is proprietary, meaning if you want the full integrated experience, you'll need to use their expense tool too. If you're already happy with your current expense software, that's worth factoring in. The free travel booking is genuinely free; Navan makes its money from supplier commissions, which account for 92% of its revenue.

TravelBank

TravelBank was built mobile-first from day one, on the assumption that most of its users would be booking and managing travel on their phones. If your team is constantly on the move, that focus shows.Key features:

Travel booking and expense management in one app
Intuitive mobile-first interface
Corporate and personal card support
Travel data analytics and reporting
Integrations with thousands of cards and payment systems
Premium Insights: 50+ in-depth analytics dashboards
Annual rebate for US Bank commercial card holders

Pricing (as of May 2026):Modular pricing—see travelbank.com/all-in-one-pricing-package for details.

All-in-One (travel + expense + card reconciliation): From $25/user/month
Travel Management only: Separate package available
Expense Management only: Separate package available
Annual plans: From approximately $2,000/year

Review ratings (as of May 2026):

G2: 4.5/5 – based on 378 reviews
Capterra: 4.7/5 – based on 251 reviews

Best for large enterprises

These platform providers are built for bigger, more complex organizations—think significant travel spend, global operations, and existing enterprise tech stacks that everything needs to plug into. They take more work to set up, but the depth of capability is there when you need it.

SAP Concur

SAP Concur has been around since 1993 and is one of the most recognized names in corporate travel and expense. If your organization already runs on SAP, Concur is the natural fit as the native integration is hard to match. It's been named #1 in G2's Best Accounting & Finance Software Awards six years running.Key features:

Travel booking and expense management in one platform
Extensive third-party integrations (including Uber and Airbnb)
Detailed expense tracking and reporting
Strong compliance and audit capabilities
Native SAP ERP integration
Automated policy checks and receipt capture

Pricing (as of May 2026):

Concur Expense Standard: ~$9/user/month
Concur Expense Professional: Custom quote
Concur Travel & Expense combined: Custom quote
Average enterprise spend: Approximately $110,000/year

Note: Implementation, integration, and premium support are usually quoted separately and can add another 20–50% on top of year-one costs.Review ratings (as of May 2026):

G2: 4.0/5 – based on 6,997 reviews
Capterra: 4.3/5 – based on 2,244 reviews

Good to know:Concur is powerful, but reviewers consistently note that the interface feels dated compared to newer platforms. It's best suited to enterprises already deep in the SAP ecosystem, and those with budget and patience for implementation.

American Express Global Business Travel (Amex GBT) — including Egencia

Amex GBT is one of the world's biggest corporate travel companies, and it's been growing fast through acquisition. It picked up Egencia from Expedia Group in 2021, and completed the acquisition of CWT in September 2025. Today, the group covers everything from mid-market businesses (via Egencia) to the world's largest multinationals (via Amex GBT's Neo platform).What's new in 2026:Amex GBT rolled out a completely overhauled version of Egencia in early 2026, and it's a meaningful upgrade:

Egencia AI: Ask conversational questions to book and manage travel, no form-filling required
Agentic AI search: Smarter, faster flight and hotel search powered by agentic AI
Concur Expense integration: Bookings and receipts flow into Concur in near real-time; no manual entry
Average booking time is now under 3 minutes
Simplified search and multi-fare display per flight

Egencia — best for mid-market businesses:

Online booking tool powered by Expedia Group inventory
VAT recovery and reimbursement tools
Duty of care and risk management
Traveler wellbeing support and integrated policies
Hourly data updates and automated traveler communications

Amex GBT — best for multinationals:

Risk alerts and direct traveler communication during disruptions
Pre-negotiated rates with access to over 2 million accommodation options
Travel program management to maximize efficiency and ROI
Global support infrastructure across multiple markets

Pricing:Egencia uses transaction-based or custom pricing suited to mid-market teams. Amex GBT enterprise products are fully custom; no public pricing. Reach out directly depending on your company size.Review ratings (as of May 2026):

Egencia on G2 (listed as 'Amex GBT Egencia'): 4.5/5 – based on 888 reviews
Egencia on Capterra: 3.8/5 – based on 56 reviews
Amex GBT enterprise: Reviews spread across G2 products, no single consolidated score

Good to know:With Egencia and CWT now both under the Amex GBT umbrella, this is a much larger organization than it was a few years ago. If you're evaluating Egencia specifically, it's worth understanding how it fits into the broader Amex GBT roadmap. Third-party reviews for the enterprise products are limited, so it’s worth asking for references.

BCD Travel

BCD Travel is headquartered in the Netherlands and has offices in 109 countries, making it one of the most globally connected TMCs on this list. It serves everything from SMEs to large multinationals. See bcdtravel.com for more.Key features:

Cytric Easy for Microsoft Teams : Book flights, hotels, trains, and car hire without ever leaving Microsoft Teams. Share trip info and transfers with colleagues in real time.
TripSource®: BCD's own travel portal for booking, reporting, and traveler communications
API access for custom integrations
Carbon offsetting built into the booking flow across TripSource, Concur, and Cytric, with SAF purchase options at point of sale
Dedicated solutions for SMEs as well as enterprise

Pricing:All custom, based on company size and travel volume. No public pricing. Please contact them directly for a quote.Review ratings (as of May 2026):

G2: no data available
Capterra: no data available

Good to know:BCD has no public ratings on G2 or Capterra, which makes peer comparison trickier. That doesn't mean the product isn't good, but you'll need to rely on direct references and case studies when evaluating.

Best traditional travel management agencies

These are the more traditional players, often offering a blend of technology and dedicated travel agents. They tend to be a great fit if your travelers frequently need hands-on support, you operate in specialist industries, or your itineraries are just too complex for a self-service tool to handle well.Note: Egencia was acquired by Amex GBT in 2021 and is covered in the enterprise section above.

CWT (now part of Amex GBT)

CWT has over 150 years of history in travel management and a presence in more than 140 countries. In September 2025, Amex GBT completed its $540 million acquisition of CWT. Both brands are still operating independently for now, and CWT customers gain access to Amex GBT's broader product suite. Check with CWT or Amex GBT directly for the latest on how the two are integrating.Key features:

Web and mobile app with over 2.5 million downloads
Deep expertise in specialist sectors: pharma, biotech, media, energy
Robust risk management and duty of care
Dedicated travel agents for complex itineraries

Pricing:Custom and enterprise-focused. Please talk to their team for a tailored proposal.Review ratings (as of May 2026):

G2: no data available
Capterra: no data available

Good to know:CWT's strength is its global footprint and sector expertise—not its self-service tech. If you need dedicated agents and deep industry knowledge, that still counts for a lot. And with Amex GBT's resources now behind them, the product roadmap should be interesting to watch.

FCM Travel

FCM Travel is the corporate travel arm of Flight Centre Travel Group, based in Australia. They've been investing heavily in their technology in recent years—most notably with a full relaunch of their AI assistant, Sam. See fcmtravel.com for more.Key features (updated 2026):

Sam AI assistant : A fully relaunched AI travel assistant—ask it questions, book trips, manage changes, all conversationally
Risk intelligence powered by Crisis24 and SHERPA: Real-time risk feeds and alerts to keep travelers informed and safe
FCM Mobile : The full platform, in your pocket
Your choice of booking tool: Integrates with Concur, Deem, Cytric, or FCM's own OBT
100+ reports for full program visibility
One-click approvals across markets and booking channels
Global offices in major cities with local expertise

Pricing:Custom pricing. Please contact FCM directly for a quote based on your team size and needs.Review ratings (as of May 2026):

G2: 5.0/5 – based on 1 review (too limited to draw conclusions)
Capterra: no data available

Good to know:FCM was named to Newsweek's 2026 Rankings of America's Best Customer Service—a good sign for anyone who values support. That said, their third-party review data is minimal, so it's worth asking for direct customer references before committing.

CTM Travel (Corporate Travel Management)

CTM has been in the corporate travel game for over 30 years. Beyond standard travel management, they also handle events and leisure travel. Useful if you want one partner for everything. See travelctm.com for more.Key features (updated 2026):

CTM Portal : Your central hub for planning, approvals, in-trip tracking, and post-trip reporting
Lightning OBT : CTM's own online booking tool with approvals built in
Fare Forecaster: Shows you the cheapest day to fly, with average savings of over 15%
Real-time risk feeds and traveler alerts
Corporate event management
2026 AI roadmap: CTM is piloting zero-touch booking for routine trips, building AI that flags problems before travelers notice, and planning Microsoft Teams and Outlook integration

Pricing:Custom pricing. Please reach out to their team for a proposal.Review ratings (as of May 2026):

G2: no data available
Capterra: no data available

Good to know:Like several traditional TMCs on this list, CTM has minimal public reviews, so third-party scores won't help you here. Request direct references from companies similar to yours, and pay close attention to their 2026 tech roadmap if AI-assisted travel management is something you're interested in.

Side-by-side comparison

Here's a quick snapshot of all the companies side by side. Egencia is grouped under Amex GBT since their 2021 acquisition. CWT was acquired by Amex GBT in September 2025. Ratings are from G2 and Capterra as of May 2026.

Company

Best For

Pricing Model

G2 Rating

Capterra Rating

Key Features

Navan

All-in-one T&E, scale-up to enterprise

Free (travel); $15/user/month (expense); custom enterprise

4.7/5

4.6/5

Integrated T&E, automated expenses, group travel, 24/7 support

Perk

SMBs & scale-ups, EMEA focus

Starter: free + 5%/booking; Premium: $99/mo + 3%; Pro: $299/mo + 3%

4.6/5 (1,906)

4.7/5 (422)

FlexiTravel, Green Trip, Events, Perk Cards, AI spend mgmt, VAT recovery

TravelBank

SMBs wanting all-in-one T&E

From $25/user/month or $2,000/year; modular pricing

4.5/5 (378)

4.7/5 (251)

Mobile-first, expense + travel in one app, corporate card support

SAP Concur

Large enterprises in SAP ecosystem

Standard: ~$9/user/month; Professional & T&E: custom

4.0/5 (6,997)

4.3/5 (2,244)

Expense tracking, 3rd-party integrations, global compliance, SAP ERP

Amex GBT (incl. Egencia)

Mid-market to multinational enterprise

Egencia: custom/transaction-based; Amex GBT enterprise: custom

4.5/5 (888)

3.8/5 (56)

Next-gen Egencia (2026) with AI assistant & Concur integration; Amex GBT: 2M+ hotels, risk alerts

BCD Travel

Mid-to-large enterprises globally

Custom pricing

N/A

Cytric Easy for MS Teams, TripSource, API integrations, carbon offsetting

CWT (now Amex GBT)

Enterprises – acquired by Amex GBT Sept 2025

Custom enterprise pricing

N/A

Pharma/energy expertise, risk management, 2.5M app downloads

FCM Travel

Mid-to-large enterprises, innovation focus

Custom pricing

5.0/5 (1 review)

N/A

AI assistant Sam, Crisis24 & SHERPA risk intel, FCM Mobile, 100+ reports

CTM Travel

Companies needing full-service TMC

Custom pricing

N/A

Lightning OBT, Fare Forecaster, AI predictive management (2026), Teams integration

How to choose the right travel management company

There's no universal answer here; it really depends on your company. A few things worth thinking through:

How big is your team?

Smaller businesses and scale-ups tend to do well with modern self-service platforms like Perk, Navan, or TravelBank. They are quick to set up without long implementation cycles. If you're running a large global program with complex requirements, SAP Concur, Amex GBT, or BCD Travel are better equipped.

Do you need expenses too, or just travel?

If you want both travel and expenses in one tool, Perk, Navan and TravelBank are strong choices. If you're already using an expense tool you like, look for a platform that integrates with it rather than replacing it: Perk (DATEV, Xero, and more) and FCM Travel (Concur, Deem, Cytric) both give you flexibility here.

How much support do your travelers need?

If your team travels to complex destinations or works in specialist industries like pharma or energy, the hands-on support of a traditional TMC like CWT or FCM Travel is hard to replace. If most trips are straightforward, a self-service platform with solid 24/7 chat support, like Perk or Navan, will do the job without the overhead.

Where are your travelers going?

Geography matters more than people think. Amex GBT (including Egencia) has strong European and global coverage. Perk is particularly strong on EMEA rail and offers VAT recovery in the UK, Spain, and Germany. BCD has offices in 109 countries. Navan covers regional inventory with local language support.

What's the real cost?

Pricing models vary a lot. Perk's Starter plan is free with a per-booking fee. Navan's travel booking is genuinely free. TravelBank starts at $25/user/month. SAP Concur starts at ~$9/user/month but averages $110K/year at enterprise level once you factor in implementation. Always ask for a full cost breakdown, including support, onboarding, and any per-transaction fees, before you sign anything.

What do other users say?

G2 and Capterra scores are useful, but the number of reviews matters as much as the rating. Navan (9,000+ reviews) and SAP Concur (7,000+ reviews) have large, reliable samples. FCM Travel and CTM have almost no public reviews, which doesn't mean they're bad, but it means you'll need to do more of your own research.

Finding the right fit

Corporate travel doesn't have to be stressful, but picking the wrong tool can make it so. The good news is there's no shortage of strong options, whatever your size or setup.If you're a small or mid-size business looking for a modern, flexible platform with transparent pricing and great support, start with the all-in-one tools. If you're running a large global program with complex requirements, the enterprise players are worth the extra evaluation time. And if your team needs hands-on agent support, a traditional TMC might be the right call.Whatever you choose: take advantage of free trials and demos, ask for references from companies your size, and make sure you're clear on the full cost before you commit.

Frequently asked questions

: A TMC helps your business handle corporate travel: booking flights, hotels, and car rentals, enforcing travel policies, tracking spend, and supporting travelers on the road. Some are agent-led (like FCM Travel or CTM). Others are primarily software platforms where your team self-serves (like Navan or Perk). Many are a mix of both.
: Standard booking tools let employees book travel. A TMC platform adds policy enforcement, consolidated invoicing, duty of care, spend reporting, and traveler support. It's the difference between a booking tool and a full travel management system.
: Start with the basics: pricing transparency, ease of use, what's included in customer support, and how well it integrates with your existing tools. Then think about your specific needs. Do you need expense management? Strong EMEA coverage? Agent support for complex trips? The right answer depends on your travel program.
: Some do, some don't. Perk includes 24/7 support on all plans at no extra cost. Navan also includes support. SAP Concur and many traditional TMCs have tiered support models where premium access costs more. Always clarify before you sign.
: It's your company's legal and ethical responsibility to look after employees while they're traveling for work. In practice, that means knowing where your travelers are, being able to reach them quickly in an emergency, and keeping them informed about any risks or disruptions. Most TMCs offer duty of care tools—some are better than others.