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Keep calm and carry on: UK companies spend over £1.6 billion each year when employees business trips don't go to plan

5 MIN READ

  • 90% of UK business travellers experienced disruption in the past 12 months
  • Cancellations grew, with 48% of UK travellers being disrupted by cancellations in 2025, compared to just 30% in 2023
  • 14% reported experiencing visa or passport issues such as denied entry or delayed processing, up from 7% in 2023
  • Half of UK respondents missed or were late for meetings due to travel disruption, and one third missed family obligations.
London, 30 September 2025 — Perk (formerly TravelPerk), the global AI-powered platform for travel and spend, today published its annual travel disruption report , revealing almost nine in ten (89%) UK business travellers had a trip not go to plan in the past 12 months, and the cost is adding up.
Perk estimates UK businesses alone are spending more than £1.6 billion annually on mitigating the fallout from travel disruption, which represents roughly 4% of the country’s total business travel budget, projected at £45.6 billion by the GBTA .
The report is based on a survey of 2,000 business travellers from the UK, as well as a further 5,000 globally. For the UK, the research finds that weather-related events caused setbacks to 42% of business travellers, double that of 2023. Cancellations are also on the up, with 48% of UK professionals affected during business trips in 2025, compared to 30% in 2023. At a global level the increase is clear; cancellations disrupted 24% in 2023, and 36% in the past 12 months.
The financial cost of travel disruption
On average, UK business travellers had to cancel or postpone two business trips in the past 12 months due to travel disruption. 
For the 90% of UK business travellers impacted by travel disruption, 41% reported incurring unexpected costs paid by them or their companies. The estimated annual surcharge per UK employee was £383 for unplanned accommodation, £263 for local transportation, £279 for meals and food allowance and £358 for overtime costs.
Additionally, 79% of those affected had to rebook their trip, and they did so at an average of 28% higher cost to their companies, which was not always covered by their insurance or transport provider.
Crucially, 24% said a travel disruption led to a missed business or sales opportunity in the past year, rising to 29% among C-level executives.
Roy Hefer, CFO at Perk said, “Travel is not just a line item in the P&L, it is an investment in the company's future success. As such, it warrants the same thoughtful approach that we would apply to other investment decisions. A delay or cancellation doesn’t have to derail an entire trip or drive up costs. Companies that include flexible fares, cancellation cover, and buffer time in their travel policies are far better positioned to boost productivity and ensure return on investment.”
The human cost
Disruptions increased the UK business traveller’ trip by an average of four hours, raised their stress levels (71%) and negatively impacted their work-life balance (58%), with trips often stretching into personal time:
  • -48% had to change or cancel personal plans, including holidays
  • 33% missed a family obligation
  • 19% reported increased childcare or dependent-care costs.
New visa rules
Visa requirements are becoming another important consideration for UK business travellers planning trips abroad. In 2025, 14% reported experiencing visa or passport issues such as denied entry or delayed processing, up from 7% in 2023. This rise comes as new EU visa rules for UK nationals take effect, adding an extra layer of preparation for companies and travellers looking to ensure smoother journeys.
Minimising the effects of disruption
UK companies and professionals are adapting to reduce its impact:
  • Anticipating disruption: 50% of business travellers book flexible fares, 36% add extra time into trips, and 46% now check travel updates more frequently.
  • Digital tools: 33% rely more on apps to stay informed.
  • Stricter company policies: 39% of employers have introduced policies to control the effects of disruption, such as buying flexible tickets, requiring specific travel insurance, and using only approved booking platforms.
While travellers are increasingly turning to technology, human support remains essential in the UK. 36% prefer speaking to a customer service agent on the phone or in-person when disrupted. Self-serve automation has become the second-most popular option (34%), and AI chatbots remain low at 6%.
“Technology without great customer care is not enough. We work on building efficient automation backed by real people, so travellers always feel supported,” said Kamil Jagodzinski, VP of Customer Care at Perk. “Last year, we launched our dedicated Customer Care Disruptions team, combining expertise from many areas including weather forecasting, operations, and disruption management. Since then, they’ve handled over 340 incidents worldwide, keeping travellers moving even during major events like strikes, airport power outages and destructive weather events. For example, in March, while London Heathrow's operations were affected due to a power outage, travellers were contacted, alerts were added to the platform, and agents guided 1,500 stranded professionals through rebooking, rerouting and refunding. From contacting affected travellers proactively with alternative travel options to adding alerts to the platform, agents have guided thousands of stranded professionals. That human-first approach is what keeps our travellers reassured and on the move.”
Methodology
Perk commissioned market research agency OnePoll to survey 7,000 business travelers in the United Kingdom (2,000), United Estates (2,000), Germany (1,000), Spain (1,000), and Austria (1,000). The surveys were conducted online from the 6 to the 18 of August 2025. Respondents were employed adults who travel for work at least twice a year and work for companies with more than 50 and less than 20,000 employees.
The cost of disruption analysis combines the survey data with business travel spending benchmarks from the 2025 GBTA Business Travel Index. By calculating the proportion of employees who travel for work and have been affected by flight cancellations, and the average additional costs incurred (including flight rebooking in those cases where it is not covered by an insurance or provider, accommodation, ground transport and employee overtime), the analysis provides an estimate of the annual financial impact of disruption on the business. Regional cost calculations were adjusted using the market exchange rates published on August 1, 2025
About Perk

Perk is the world’s fastest-growing, AI-powered platform for travel and spend. Since its founding in 2015, it has been reshaping the way companies manage travel for work, combining cutting-edge technology with a human touch. Trusted by global brands like Wise, Red Bull, On Running and Breitling, Perk offers a seamless all-in-one platform that simplifies travel booking, streamlines expense management, and boosts productivity for businesses of all sizes. With a commitment to flexibility, cost control, and efficiency, Perk helps businesses save time, reduce costs, and focus on what matters most.

Visit www.perk.com for more information.

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